Contact

Email: joseph@hatch-ai.com

Phone: +44 (0)7789 686291

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© 2019 by Hatch AI

Platform 

Supercharge your advisers’ performance and deliver the best client outcomes with our enterprise platform that is highly scalable, quick to deploy, trained on your data and harnesses cutting edge Machine Learning and Natural Language Processing.

Suite of APIs

Our fully documented APIs enable a range of back-end integrations such as CRM and robo-rules engines giving you more effective automation.

Multi-channel

Surface the power of our platform through any channel.  Whether it’s through an adviser’s mobile device, customer-facing app, or web-based PC interface, our platform enables it all.

Configurable

Train our platform modules on your company-specific nomenclature, products, services, advice style and more.  This gives you more control over over your customers' experience and ensures brand consistency regardless of channel.

Highly scalable

From local IFAs to international financial institutions, we’re able to scale with stability, security and speed.

Rapid deployment

Out-of-the-box functionality, white-label products and configurability means you can deploy our conversational AI solutions at speed. 

Secure

End-to-end encryption at rest and in transit with best of breed security means peace-of-mind for you and your customers.

AT THE CUTTING EDGE 

Our platform is underpinned but some of the latests developments in Natural Language Processing and Machine Learning technologies.  

SPEECH TO TEXT

Audio is transcribed live through a secure Automated Speech Recognition (ASR) cloud service. ASR models are configured for both the Financial advice industry and nomenclature specific to your organisation.

NATURAL LANGUAGE ENGINE

Our unique context understanding engine converts, extracts and derives meaning from conversations. We use machine learning, key phrase detection and custom entity extraction alongside other NLP techniques. Our models are designed to maximise accuracy of information extraction during two-way video, face-to-face or telephone meetings.

SENTIMENT ANALYSIS

Customer language and sentiment is used to monitor the customers attitude to risk and potential vulnerabilities. Questions are suggested for the advise to satisfactorily resolve any risk profiling trigger.

SUMMARISATION

Automated summarisation is used to generate suitability reports using the customer's own language.

AUGMENT

Our platform uses a number of techniques to enrich and add value to the data that is extracted from conversations.  This AI-driven information builds a 360 degree view of your customers.

DYNAMIC LIFELINE

Client goals and life events dynamically build through the conversation. Materiality of each goal/ life event is captured and linked to product and service ‘opportunities’.

ATR & CONDUCT RISK MONITORING

Dynamic risk profiling highlights language and sentiment relevant to the client's ATR during the conversation.

PROMPTS &

SUGGESTED QUESTIONS

Our Natural Language Understanding (NLU) engine understands the conversation segment, suggests questions and prompts relevant to the stage in the conversation.

AUTOMATED CRM ADMIN

API integration and summarisation techniques are used to automate low value admin allowing your advisers to concentrate on higher value activity.

automated suitability reports

Automated summarisation is used to generate suitability reports using the language of the customer, draft suitability reports are generated in meeting for rob-advised solutions.